Shipping & Returns

 

Shipping

We process and ship each order with care after payment has been received.

Delivery times

• Belgium: 1–3 business days
• The Netherlands: 2–3 business days
• Other countries: delivery times depend on the selected carrier

Once your order has been shipped, you will receive a confirmation by email.

If an item is temporarily or permanently unavailable, we will inform you as soon as possible.

Returns

We hope your purchase fully meets your expectations.
If this is not the case, you may return your order within 14 days of shipment.

Items must:

• be unworn and unused
• have the original labels attached
• be returned in their original packaging

Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.

Exceptions

• Scarves in the colours Bridal White and Milk cannot be returned.
• Items purchased during a sale are not eligible for a refund, but may be exchanged within 14 days or converted into a store credit.
• This option does not apply to clearance items or products discounted by more than 50%.

Return requests must be submitted via your webshop account or the return form.

Once received and inspected, approved refunds will be issued to the original payment method.
Please allow up to 14 days for processing.

For full details and exceptions, please refer to our General Terms and Conditions.